oiduoai®
Contact Us
At oiduoai®, we are here to help—from choosing small home furnishings for your space to answering questions after your order arrives.
Get in Touch
For product questions, order assistance, or other customer service inquiries, please contact our team:
We aim to respond to customer inquiries within 1–2 business days.
Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional processing time.
Business Information
oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.
Before You Place an Order
Have a question about a light or need help finding the right option for your home? Contact us for product information, specifications, and general shopping assistance.
Our team can also help with payment-related questions, privacy requests, and other store-related concerns.
Help with an Existing Order
For order confirmations, status updates, shipping questions, or delivery inquiries, please include the following information when contacting us:
- Your order number.
- The email address used at checkout.
- A brief description of your question or concern.
These details help us locate your purchase and assist you more efficiently.
If Something Arrives Damaged or Incorrect
Please contact us as soon as possible if an item is damaged, defective, missing, or different from what you ordered.
Along with your order details, please provide clear photographs or videos showing:
- The product and the issue, where applicable.
- The original packaging.
- The shipping label.
This information helps our team review what happened and determine an appropriate solution.
If You Would Like to Return an Item
Contact our customer support team before sending anything back. We will review your request and provide return instructions, including the designated return address.
Items returned without prior authorization may not be accepted or processed. Please use the return address supplied by our team when your request is approved.
You can also contact us with questions about a return or refund.