Terms and Conditions

These Terms and Conditions govern purchases made through oiduoai.com (“oiduoai®”), an online store owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

By placing an order through oiduoai.com, you enter into a purchase transaction with Wuhan Qiangqiang Lianshou Technology Co., Ltd., subject to these Terms and Conditions together with the other policies published on our website.

These Terms apply to purchases of our home accessories, organizers, decorative objects, small-space products, and other household goods.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, prices, features, and images as accurately as possible.

However, slight differences may occur because of:

• Screen and device settings
• Photography and lighting conditions
• Natural material variations
• Production tolerances
• Differences between manufacturing batches

These minor variations do not necessarily indicate a defect.

We may correct errors, update product information, modify specifications, or change product availability when reasonably necessary.

Orders

After you place an order, an order confirmation will generally be sent to the email address provided during checkout.

An order confirmation means that we have received your order. It does not necessarily mean that the order has completed all payment, inventory, verification, and fulfillment checks.

We may decline or cancel an order in reasonable circumstances, including:

• Payment failure
• Suspected fraud or unauthorized payment
• Inventory shortages
• Obvious pricing or listing errors
• Shipping restrictions
• Incorrect or incomplete customer information
• Inability to fulfill or deliver an item

If payment has already been collected for an order that we cancel, an eligible refund will be issued to the applicable payment method.

Prices and Payment

Product prices, discounts, shipping charges, applicable taxes, and the final order total will be displayed during checkout before you submit payment.

By submitting payment information, you confirm that:

• The information provided is accurate
• You are authorized to use the selected payment method
• You authorize the applicable payment provider to process the transaction

Your bank, card issuer, or payment provider may apply foreign transaction fees, currency conversion charges, or other fees that are outside our control.

Please review our Payment & Security page for additional information.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery timeframes are estimates and may be affected by factors including:

• Destination
• Carrier operations
• Customs procedures
• Weather
• Public holidays
• High shipping volumes
• Local delivery conditions
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for detailed processing times, shipping costs, tracking information, and delivery procedures.

Returns, Exchanges and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return & Refund Policy and applicable consumer laws.

Customers should contact us before returning any item.

Please do not send products back without receiving the appropriate return instructions from our customer support team.

Return eligibility may depend on factors such as:

• Return timeframe
• Product condition
• Original packaging
• Evidence of purchase
• Product category
• Reason for return

Approved refunds are generally issued to the original payment method.

Product Use and Care

oiduoai® products are intended for normal household use unless otherwise stated on the applicable product page.

Customers should follow all product-specific instructions, care guidance, installation information, and safety notices.

Depending on the product:

• Wall-mounted items should be securely installed using appropriate hardware
• Storage products should not be overloaded beyond their intended capacity
• Products intended for indoor use should not be exposed to unsuitable outdoor conditions
• Items should be kept away from excessive moisture, heat, or other conditions that may damage their materials
• Suitable cleaning methods should be used for each material and finish

Customers are responsible for determining whether a product is suitable for their intended space and use.

Dimensions and Fit

We recommend reviewing product dimensions carefully before placing an order.

Measurements displayed on our website are intended to help customers determine whether an item is suitable for a particular space.

Minor dimensional variations may occur as a result of manufacturing or measurement methods.

Please check available measurements before ordering wall-mounted, tabletop, shelving, storage, or other space-dependent products.

Product Availability

All products are subject to availability.

Inventory levels may change without notice.

In rare cases, an item may become unavailable after an order has been placed. If this happens, we may contact you to provide available options, which may include cancellation and refund of the affected item.

Promotions and Discount Codes

Promotional offers may have specific:

• Start and end dates
• Minimum order requirements
• Product restrictions
• Geographic restrictions
• Eligibility requirements

Unless expressly stated otherwise, promotional codes may not be combined with other discounts.

Promotional codes generally:

• Have no cash value
• Cannot be applied to completed orders
• Cannot be used after expiration
• May be limited to one use per customer or order

Gift Purchases

oiduoai® products may be purchased as gifts.

The purchaser is responsible for entering the correct recipient information and delivery address during checkout.

Unless specifically offered during checkout, gift wrapping or personalized messages are not automatically included.

Prohibited Activities

You may not use our website, checkout, promotions, or ordering systems for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include, but are not limited to:

• Fraudulent purchases
• Unauthorized use of payment methods
• Promotion or discount abuse
• Providing deliberately false information
• Attempting unauthorized access to website systems
• Introducing malicious software or code
• Interfering with website operation
• Using automated tools in an unauthorized manner
• Infringing intellectual property rights
• Reselling products in violation of applicable agreements or law

We may cancel orders or restrict access where reasonably necessary to protect our customers, website, or business.

Intellectual Property

The oiduoai® brand name, website design, product descriptions, graphics, photography, logos, text, and other original website content may be protected by copyright, trademark, and other intellectual property laws.

Such content may not be copied, reproduced, modified, distributed, published, or commercially exploited without permission, except where applicable law permits.

Third-Party Services

Our online store may rely on third-party services including Shopify, payment processors, shipping carriers, analytics providers, and other service providers.

These third-party services may be governed by their own terms, policies, and privacy practices.

We are not responsible for services, websites, or content operated by third parties that we do not control.

Limitation of Liability

To the fullest extent permitted by applicable law, Wuhan Qiangqiang Lianshou Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website, an order, or a product where such liability may legally be excluded.

Nothing in these Terms excludes or limits:

• Consumer rights that cannot legally be excluded
• Statutory warranties that cannot legally be waived
• Liability that applicable law does not permit us to exclude or limit

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier interruptions
• Customs delays
• Government actions
• Labor disputes
• Technical outages
• Public emergencies

Where such circumstances affect an order, we will make reasonable efforts to provide available information and assistance.

Privacy

Personal information collected in connection with your use of our website and purchases is handled in accordance with our Privacy Policy.

Please review that policy for information about how personal information may be collected, used, shared, and protected.

Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated Terms will be posted on this page.

The version of the Terms in effect when an order is placed will generally apply to that transaction, subject to applicable law.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Business Information

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.

Brand Name: oiduoai®

Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.

Website: oiduoai.com

Email: service@oiduoai.com

Phone: +852 3712 013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.