This Return & Refund Policy explains how returns, exchanges, cancellations, damaged-item claims, and refunds are handled for purchases made through oiduoai.com.
oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.
Ordering and Receiving Your Order
To place an order, select the product you would like to purchase, choose any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.
After your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
Once your order has shipped, available tracking information will generally be sent by email.
Your order will be delivered to the shipping address entered at checkout. Please inspect the product and packaging promptly after delivery.
If anything is damaged, missing, defective, or incorrect, contact us as soon as possible.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To request a return, you must contact us within the 30-day return period.
Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the product should generally be:
- Unused
- Uninstalled
- Unaltered
- In its original condition
- In its original packaging where applicable
- Returned with all included parts, accessories, manuals, and components
- Accompanied by valid proof of purchase
Products showing signs of use, installation, modification, misuse, damage, or missing components may not qualify for a full refund unless the issue existed when the product was delivered.
Home Décor and Household Product Returns
Because oiduoai® offers home accessories, organizers, decorative products, wall-mounted items, tabletop products, and other household goods, we recommend reviewing product dimensions and specifications carefully before purchasing.
For wall-mounted or assembled products, please confirm the size, installation area, and suitability for your space before installation.
Products that have been drilled, permanently mounted, modified, cut, altered, or otherwise installed may not qualify for a preference-based return.
This does not affect your rights if the product arrived damaged, defective, incorrect, or materially different from its description.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Customized or personalized products
- Gift cards
- Products clearly marked as final sale or non-returnable before purchase
- Products damaged through misuse, improper care, or incorrect installation
- Products that have been materially altered after delivery
- Products returned without prior authorization where authorization is required
Any exclusions remain subject to applicable consumer protection laws.
How to Request a Return
To request a return, please contact:
Email: service@oiduoai.com
Please include:
- Your order number
- The email address used during checkout
- The product you would like to return
- The reason for the return
- Clear photographs or videos where relevant
Our customer-service team will review your request and provide the appropriate instructions if the return is approved.
Please do not send any product back before receiving return instructions.
Return Address
Do not send returns to our registered business address unless our customer-service team specifically instructs you to do so.
The appropriate return warehouse may vary depending on:
- Product
- Fulfillment location
- Customer destination
- Shipping provider
- Nature of the return
Once your return request has been approved, our team will provide the correct return address and instructions.
Products sent to an unauthorized or incorrect address may not be received or processed.
Return Shipping Costs
For change-of-mind returns, incorrect customer selections, size or preference issues, or other non-defective returns, the customer is generally responsible for return shipping costs.
If we confirm that a product arrived:
- Damaged
- Defective
- Incomplete
- Incorrect
- Materially different from its description
we will provide an appropriate solution, which may include a replacement, approved return, or refund at no additional cost to the customer.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, defective, incomplete, or incorrect, contact us promptly.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label where possible
- Video evidence where useful
- A short description of the issue
Please keep the product and original packaging until our review has been completed or further instructions have been provided.
Once the issue is reviewed and confirmed, we may offer an appropriate resolution such as:
- Replacement
- Refund
- Partial refund where appropriate
- Approved return
- Missing-part replacement
The available resolution will depend on the specific circumstances.
Missing Parts or Accessories
If your order is missing a component, accessory, mounting piece, or other included item, please contact us as soon as possible.
Where possible, please provide a photograph showing the contents received.
We will review the issue and determine the appropriate resolution.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
We generally process approved refunds within 5–10 business days after the eligible returned product has been received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
These additional processing times are controlled by the relevant financial institution and are outside our control.
Partial Refunds or Deductions
Where permitted by applicable law, a deduction or partial refund may apply if a returned item shows:
- Missing components
- Damage caused after delivery
- Signs of use
- Signs of installation
- Alteration or modification
- Reduced value caused by handling beyond what is reasonably necessary to inspect the product
Any deduction will depend on the condition of the returned item and applicable law.
Exchanges
Exchanges are subject to product availability.
In some cases, the simplest and fastest option may be to return the eligible product for a refund and place a new order for the preferred item.
If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing another order so our team can review the situation first.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel the order before fulfillment begins.
However, cancellation cannot be guaranteed once the order has entered:
- Processing
- Packing
- Fulfillment
- Shipping preparation
- Carrier handoff
If the order has already shipped, you may need to receive the package first and then follow the applicable return procedure.
Order Changes
If you need to change:
- Shipping address
- Product selection
- Quantity
- Contact details
please contact us as soon as possible.
We will try to assist before the order enters fulfillment, but changes cannot be guaranteed once processing has begun.
Packages Returned to Sender
If an order is returned to us because of:
- Incorrect shipping information
- Incomplete address
- Delivery refusal
- Failure to collect the package
- Other customer-related delivery issues
we will review the returned shipment.
Additional shipping charges may apply if reshipment is requested.
Any refund may be subject to applicable shipping costs and return conditions.
Refunds for Lost Packages
If a shipment appears to be lost, please contact us with your order number and tracking information.
We may investigate the shipment with the carrier or fulfillment provider before issuing a replacement or refund.
Please refer to our Shipping Policy for additional information regarding lost or delayed packages.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be waived or excluded under applicable law.
If local law provides you with additional mandatory rights, those rights will continue to apply.
Business Information
oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.
Brand Name: oiduoai®
Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.
Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.
Website: oiduoai.com
Email: service@oiduoai.com
Phone: +852 3712 013
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For help with returns, refunds, exchanges, damaged products, missing items, cancellations, or other order-related matters, contact:
Email: service@oiduoai.com
Phone: +852 3712 013
Website: oiduoai.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.