Frequently Asked Questions
Welcome to oiduoai®. Below you’ll find answers to some of the most common questions about ordering, shipping, returns, payments, and our home products.
How do I place an order?
Choose the product you would like to purchase, select any available options, add it to your cart, and proceed to checkout.
After your order has been successfully placed, a confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change or cancel your order.
We will do our best to assist you before the order enters processing or shipment preparation. However, once processing has begun, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has shipped, available tracking information will be sent to you by email.
Please allow some time for the shipping carrier to update the tracking status after the shipment is created.
When will my order arrive?
Delivery times can vary depending on your destination, product availability, carrier service, customs processing, and local delivery conditions.
For more detailed information regarding estimated processing and delivery times, please refer to our Shipping Policy.
Are oiduoai® products suitable for small spaces?
Many of our products are selected or designed with compact living in mind.
Our collection focuses on practical home objects that can fit naturally into bedrooms, living rooms, entryways, kitchens, workspaces, and other everyday spaces without creating unnecessary visual clutter.
Please check the product page for dimensions and specific product details before purchasing.
Will the product color look exactly the same as the photos?
We make every effort to present product colors and materials as accurately as possible.
However, slight differences may occur due to lighting conditions, photography, screen settings, material texture, or production variations.
These small differences are normal and do not usually affect product function.
Do products require assembly?
Assembly requirements vary by product.
Some items may arrive fully assembled, while others may require simple setup or installation. When assembly or mounting is required, relevant information will be provided on the product page or included with the product where applicable.
How should I care for my oiduoai® products?
Care instructions depend on the material and product type.
For most home accessories, we recommend using a soft, dry or slightly damp cloth and avoiding abrasive cleaners or harsh chemicals.
Please follow any product-specific care instructions provided with your item.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- The email address used during checkout
- Clear photos of the product
- Photos of the packaging
- A photo of the shipping label where possible
This information helps our team review the issue and assist you more efficiently.
How do I request a return?
Please review our Return & Refund Policy before requesting a return.
Contact our customer support team before sending any product back. Our team will review your request and provide the appropriate return instructions and return address where applicable.
Returns sent without prior approval may not be accepted.
When will I receive my refund?
Once an approved return has been received and inspected, we will process the refund according to our Return & Refund Policy.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout.
Payment options may vary depending on your location, currency, and available payment providers.
Is checkout secure?
We use Shopify’s checkout system and supported payment providers to process transactions securely.
Payment information is handled through the available secure checkout methods shown when you complete your purchase.
Can I purchase oiduoai® products as gifts?
Yes. Many oiduoai® products are suitable for housewarmings, birthdays, holidays, and other occasions.
Please make sure the recipient’s shipping details are entered correctly during checkout.
How can I contact customer support?
You can contact our customer support team at:
Email: service@oiduoai.com
Phone: +852 3712 013
When contacting us about an existing order, please include your order number and the email address used during checkout.
We aim to respond to customer inquiries within 1–2 business days.
Business Information
oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.
The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.
Brand Name: oiduoai®
Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.
Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.
Website: oiduoai.com
Email: service@oiduoai.com
Phone: +852 3712 013
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.
Still Need Help?
If you cannot find the answer you need, contact us at service@oiduoai.com.
Our customer support team can assist with product questions, existing orders, shipping, payments, returns, refunds, and other store-related enquiries.