Payment & Security

Safe & Simple Checkout

At oiduoai®, we want the checkout process to feel as straightforward as the products we design for everyday living.

Available payment methods are displayed securely during checkout. The options shown to you may vary depending on your location, currency, device, and the payment services available at the time of purchase.

Payment Authorization

All orders are subject to payment authorization and verification before they can be processed.

In some cases, your bank, card issuer, or payment provider may request additional verification, place a temporary authorization hold, or decline a transaction.

These approval decisions and processing times are handled directly by the relevant financial institution or payment provider and are outside our control.

If a payment is unsuccessful, we recommend checking your payment details carefully or contacting your bank or payment provider for additional information.

Secure Checkout

Orders placed through oiduoai.com are processed through Shopify and supported payment providers.

These systems use security measures designed to protect payment and transaction information during checkout.

For additional security when shopping online, we recommend:

  • Using a trusted device
  • Using an up-to-date web browser
  • Avoiding unsecured public Wi-Fi when entering payment details
  • Reviewing your order information carefully before submitting payment
  • Keeping your account and payment credentials private

Prices, Shipping & Taxes

Before you submit payment, your checkout page will display the applicable:

  • Product price
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Currency
  • Final order total

Please review these details carefully before completing your purchase.

Any currency conversion fees, foreign transaction charges, card fees, or other bank-related charges are determined by your financial institution or payment provider and are not charged or controlled by oiduoai®.

Currency

Prices may be displayed in different currencies depending on your location and available store settings.

Your bank or payment provider may use its own exchange rate when processing an international transaction. As a result, the final amount appearing on your bank or card statement may differ slightly from the amount converted using publicly available exchange rates.

Discount Codes & Promotions

If you have a valid discount or promotional code, enter it in the designated field during checkout before completing payment.

Unless specifically stated otherwise:

  • Discount codes cannot normally be combined
  • Discounts cannot be exchanged for cash
  • Discount codes cannot be applied retroactively to completed orders
  • Promotional offers may be subject to specific terms, dates, products, or minimum purchase requirements
  • Expired or invalid codes may not be accepted

Please review the terms shown with each promotion where applicable.

Duplicate or Pending Charges

In some situations, your bank may temporarily display a pending authorization after a payment attempt.

This does not always mean that multiple payments have been completed.

Pending authorizations are controlled by your bank or payment provider and usually disappear according to their own processing timeframe.

If you believe you have been charged incorrectly, please contact us with your order details so our team can review the transaction information available to us.

Payment Confirmation

After a successful order is placed, an order confirmation will be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder first.

You may also contact us at service@oiduoai.com and provide the email address used during checkout so our team can assist you.

Protecting Your Order Information

Please make sure that your billing, shipping, email, and contact information are entered accurately at checkout.

Incorrect information may cause delays in payment verification, order processing, or delivery.

For your security, our customer support team will never ask you to provide your full card number, card security code, or online banking password by email.

Need Help With a Payment?

If you have questions about:

  • A payment that did not go through
  • A charge appearing on your statement
  • A discount code
  • Checkout
  • Order confirmation
  • Payment-related order questions

please contact our customer support team.

When possible, include your order number, checkout email address, and a brief description of the issue.

Business Information

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.

Brand Name: oiduoai®

Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.

Website: oiduoai.com

Email: service@oiduoai.com

Phone: +852 3712 013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions regarding payment, checkout, discounts, charges, or order confirmation, please contact:

Email: service@oiduoai.com

Phone: +852 3712 013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.