Shipping Policy

This Shipping Policy explains how orders placed through oiduoai.com are processed, fulfilled, shipped, tracked, delivered, returned, and refunded, as well as how we handle common delivery issues.

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Placing an Order

Choose the product you would like to purchase, select any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Once your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.

Please review your shipping information carefully before submitting your order.

Order Processing

Orders are typically processed within 1 business day after payment has been successfully confirmed.

Processing time is separate from shipping and delivery time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Certain products may require additional preparation, packaging, or handling time depending on their size, material, or fulfillment location. If your order requires an unusually long processing period, we will contact you using the email address provided during checkout.

Fulfillment Locations

Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on:

  • Product availability
  • Inventory location
  • Shipping destination
  • Package size
  • Fulfillment capacity

Products from the same order may occasionally be shipped from different locations.

As a result, your order may arrive in more than one package or on different delivery dates.

Regardless of fulfillment location, oiduoai® remains available to assist with order, shipping, and delivery-related questions.

Estimated Delivery Time

Delivery times vary depending on your location, shipping method, carrier service, customs processing, and local delivery conditions.

For orders shipped to the United States, standard delivery generally takes approximately 3–5 business days after dispatch.

International delivery times may vary depending on the destination.

Processing and delivery times are calculated separately. For example, an order requiring approximately 1 business day for processing and 3–5 business days for delivery may take approximately 4–6 business days in total.

All shipping and delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Costs

Eligible orders of $39 or more qualify for free standard shipping.

Available shipping methods, shipping charges, delivery estimates, destination restrictions, and other applicable shipping information will be displayed during checkout before you complete payment.

Shipping costs may vary depending on:

  • Destination
  • Shipping method
  • Package size
  • Package weight
  • Order contents

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Please allow time for the carrier’s tracking system to update after the shipping label has been created.

In some cases, tracking information may not update immediately even though the package is already moving through the carrier network.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Receiving Your Order

Your order will be delivered to the shipping address provided during checkout.

We recommend monitoring your tracking information so you are aware of the expected delivery date.

After receiving your order, please inspect the product and packaging as soon as reasonably possible.

If your order is:

  • Damaged
  • Missing an item
  • Incorrect
  • Incomplete

please contact our customer support team promptly.

Delivery Delays

Delivery delays can occasionally occur because of circumstances outside our reasonable control.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Customs inspections
  • Remote delivery locations
  • Transportation disruptions
  • Local delivery conditions

If your tracking information has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us at service@oiduoai.com.

Include your order number so our team can review the available tracking information and assist with the next steps.

Lost Packages

If your package appears to be lost in transit, please contact us with:

  • Your order number
  • Tracking number, if available
  • Shipping address
  • Brief description of the issue

We may review the shipment with the relevant carrier or fulfillment provider.

Depending on the circumstances and the outcome of the investigation, an appropriate resolution may include further delivery assistance, replacement, or refund in accordance with our policies and applicable consumer laws.

Please avoid submitting multiple claims for the same shipment while an investigation is still in progress, as duplicate claims may delay resolution.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox
  • Front entrance or porch
  • Garage or side entrance
  • Building reception
  • Mailroom
  • Parcel locker
  • Building management
  • Other members of your household
  • Nearby neighbors who may have accepted the package
  • Any delivery notice left by the carrier

You may also wish to contact the local carrier responsible for final delivery.

If you still cannot locate the package, contact us at service@oiduoai.com and include your order number and tracking details.

A tracking status showing “delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters fulfillment or shipment preparation, but address changes cannot be guaranteed once processing has begun.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply.

Split Shipments

Some orders may be divided into multiple shipments because of:

  • Different inventory locations
  • Product size
  • Packaging requirements
  • Product availability
  • Fulfillment arrangements

Separate packages may arrive on different dates.

You will not be charged additional shipping fees solely because oiduoai® divides one order into multiple shipments.

International Orders

We may ship products to customers outside the United States where international shipping is available.

International delivery time can vary depending on:

  • Destination country
  • Carrier service
  • Customs processing
  • Local postal services
  • Import procedures

Please review the available shipping options displayed during checkout.

Customs, Duties & Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees charged by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient.

Customs authorities operate independently from oiduoai®, and we cannot control or guarantee customs processing times.

Customs delays may increase the overall delivery timeframe.

Damaged Products

If your product arrives damaged, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • Photographs of any internal protective packaging
  • A photograph of the shipping label where possible
  • A brief description of the damage

Please keep the product and its original packaging until our team has completed the review or provided further instructions.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us promptly at service@oiduoai.com.

Please provide your order number and clear photographs of the items you received where applicable.

Our team will review the order and assist with an appropriate resolution.

Returns

If you would like to request a return, contact us before sending any product back.

Please email service@oiduoai.com and include:

  • Your order number
  • The product you would like to return
  • The reason for the return

Return eligibility, conditions, timeframes, and applicable shipping costs are governed by our Return & Refund Policy.

Products returned without prior authorization or return instructions may not be accepted.

Refunds

Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.

After the refund has been processed by us, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

Please refer to our Return & Refund Policy for complete refund conditions and processing information.

Order Support

For the fastest assistance with a shipping or delivery issue, please include your:

  • Order number
  • Email address used during checkout
  • Tracking number, where available
  • Brief description of the issue

This helps our customer support team locate your order and assist you more efficiently.

Business Information

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.

Brand Name: oiduoai®

Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.

Website: oiduoai.com

Email: service@oiduoai.com

Phone: +852 3712 013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For assistance with ordering, shipping, tracking, delivery, damaged or missing products, returns, refunds, or other order-related questions, please contact:

Email: service@oiduoai.com

Phone: +852 3712 013

Website: oiduoai.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.