Overview

These Terms of Service govern your use of oiduoai.com and purchases made through our online store.

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Throughout these Terms, “oiduoai®,” “we,” “us,” and “our” refer to Wuhan Qiangqiang Lianshou Technology Co., Ltd.

By visiting oiduoai.com, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with any policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the website and our services.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our website, products, or services for unlawful, fraudulent, or unauthorized purposes.

You must not:

  • Transmit viruses, malware, or harmful code
  • Attempt unauthorized access to our website or systems
  • Interfere with website operation or security
  • Submit deliberately false or misleading information
  • Use our services in a way that violates applicable law
  • Misuse our intellectual property or website content

We may restrict or suspend access where reasonably necessary to protect our customers, website, or business.

Products and Product Information

oiduoai® offers thoughtfully selected home-living products, including small-space organizers, decorative household objects, storage accessories, wall-mounted products, tabletop items, and other everyday home essentials.

We make reasonable efforts to display product information accurately, including:

  • Product descriptions
  • Dimensions
  • Materials
  • Colors
  • Features
  • Images
  • Prices
  • Care information
  • Installation information, where applicable

However, actual product appearance may vary slightly because of screen settings, photography, lighting conditions, natural material variations, production tolerances, or manufacturing differences.

Customers are responsible for reviewing product dimensions, intended use, materials, care information, and installation requirements before purchasing.

We may update, modify, replace, or discontinue products without prior notice where reasonably necessary.

Product Use and Care

Products should be used only for their intended household purpose.

Please follow all product-specific instructions, warnings, installation guidance, weight recommendations, and care instructions provided on the product page or with the product.

Depending on the item:

  • Wall-mounted products should be securely installed using suitable hardware
  • Storage products should not be loaded beyond their intended capacity
  • Indoor-use products should not be exposed to unsuitable outdoor conditions
  • Products should be kept away from excessive heat, moisture, or other conditions that may damage their materials
  • Appropriate cleaning methods should be used for the relevant material and finish

Customers are responsible for determining whether a product is suitable for their intended location and use.

Orders

Placing an order does not automatically guarantee final acceptance.

Orders may be reviewed for:

  • Product availability
  • Payment authorization
  • Fraud prevention
  • Address accuracy
  • Shipping availability
  • Pricing accuracy

We reserve the right to accept, limit, refuse, or cancel an order for legitimate reasons, including:

  • Inventory shortages
  • Payment failure
  • Suspected fraud
  • Obvious pricing errors
  • Shipping restrictions
  • Incorrect customer information
  • Inability to fulfill an item

If we cancel an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

Order Confirmation

After successfully submitting an order, you will generally receive an order confirmation at the email address provided during checkout.

The order confirmation acknowledges receipt of your order but does not necessarily mean that all fulfillment, inventory, payment, or verification checks have been completed.

If you do not receive a confirmation email, please check your spam or junk folder or contact us at service@oiduoai.com.

Prices and Payment

Prices are displayed in the currency shown on our website and may change from time to time.

Before completing your order, checkout will display applicable information such as:

  • Product prices
  • Discounts
  • Shipping charges
  • Taxes where applicable
  • Final order total

By submitting payment information, you confirm that:

  • The payment information provided is accurate
  • You are authorized to use the selected payment method
  • You authorize the applicable payment provider to process the transaction

Payments may be processed by Shopify and other supported third-party payment providers.

Your bank, card issuer, or payment provider may apply additional fees, including foreign transaction fees or currency conversion charges. These charges are outside our control.

Shipping and Delivery

Processing times, delivery estimates, shipping methods, tracking information, and other delivery conditions are described in our Shipping Policy.

Delivery dates are estimates and cannot always be guaranteed.

Delays may occur because of:

  • Carrier operations
  • Customs processing
  • Weather
  • Public holidays
  • Remote destinations
  • High shipping volumes
  • Transportation interruptions
  • Other events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, please contact us as soon as possible. Changes cannot be guaranteed after processing has begun.

International Orders

Where international shipping is available, orders may be subject to customs procedures, duties, taxes, or local import fees.

Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Customs processing is controlled by local authorities and may affect delivery times.

Returns, Refunds and Cancellations

Returns, refunds, cancellations, damaged products, missing items, and incorrect orders are handled according to our Return & Refund Policy.

Please contact us before sending any product back.

Unauthorized returns may not be accepted.

Depending on the nature of a claim, we may ask you to provide:

  • Order number
  • Photographs
  • Videos
  • Product information
  • Packaging photographs
  • Shipping label information
  • Other reasonable supporting evidence

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

To help our team review the issue, please retain the product and original packaging and provide clear supporting photographs where requested.

We will review the information provided and assist with an appropriate resolution according to our policies and applicable law.

Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash
  • Discount codes may not be combined
  • Expired codes will not be accepted
  • Discounts cannot normally be applied to completed orders
  • Certain products may be excluded
  • Minimum purchase requirements may apply

We reserve the right to modify or end promotions where permitted.

Intellectual Property

Content appearing on oiduoai.com, including:

  • The oiduoai® name
  • Logos
  • Product names
  • Product descriptions
  • Photography
  • Graphics
  • Illustrations
  • Website layouts
  • Written content
  • Design elements

may be owned by or licensed to Wuhan Qiangqiang Lianshou Technology Co., Ltd. and may be protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit protected content without prior authorization, except where permitted by law.

Customer Reviews and Submitted Content

If you submit reviews, images, comments, feedback, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that:

  • Infringes another person’s rights
  • Is unlawful
  • Is fraudulent
  • Contains malicious software
  • Is abusive or defamatory
  • Intentionally misrepresents a product or transaction

Where legally permitted, submitted content may be used in connection with our store, products, marketing, or customer-service activities.

Prohibited Uses

You may not use the website:

  • For unlawful, fraudulent, or misleading purposes
  • To violate the rights of others
  • To submit false information
  • To distribute harmful software or code
  • To collect personal information without authorization
  • To interfere with website security or operation
  • To attempt unauthorized access
  • To abuse promotions or discount systems
  • To misuse our products, services, or intellectual property

We may suspend or terminate access where these restrictions are violated.

Third-Party Services and Links

Our website may use, integrate with, or link to third-party services, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Analytics providers
  • Marketing services
  • Social media platforms

These third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, privacy practices, or actions of independent third-party websites or services that we do not control.

Website Availability

We aim to keep oiduoai.com accessible, accurate, and secure.

However, we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

We may temporarily suspend or modify website functionality for maintenance, updates, security, or operational reasons.

Disclaimer

We make reasonable efforts to provide accurate product and website information.

However, to the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that all content will always be complete, current, uninterrupted, or error-free.

Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, oiduoai® and Wuhan Qiangqiang Lianshou Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses resulting solely from the use of our website, products, or services where such liability may legally be excluded.

Nothing in these Terms limits or excludes:

  • Mandatory consumer rights
  • Liability that cannot legally be excluded
  • Statutory protections available under applicable law

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless oiduoai®, Wuhan Qiangqiang Lianshou Technology Co., Ltd., and relevant representatives from claims, losses, liabilities, or expenses resulting from:

  • Your unlawful use of the website
  • Your violation of these Terms
  • Your infringement of another party’s rights
  • Fraudulent or unauthorized activity carried out by you

This provision applies only to the extent permitted by applicable law.

Privacy

Personal information collected through oiduoai.com is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, shared, stored, and protected.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue to remain in effect.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to:

  • Our products
  • Website functionality
  • Business operations
  • Store policies
  • Service providers
  • Legal or regulatory requirements

The latest version will be posted on this page.

Your continued use of the website after an update constitutes acceptance of the revised Terms where permitted by applicable law.

Contact and Business Information

oiduoai® is owned and operated by Wuhan Qiangqiang Lianshou Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through oiduoai.com.

Brand Name: oiduoai®

Company Name: Wuhan Qiangqiang Lianshou Technology Co., Ltd.

Registered Address:
Room M102, Rooms 5, 6 and 7, 38th Floor,
Luoyu International Center,
No. 29 Guanshan Avenue,
East Lake High-tech Development Zone,
Wuhan, Hubei, China.

Website: oiduoai.com

Email: service@oiduoai.com

Phone: +852 3712 013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.